How do you access banking services?

How do you access banking services?

Mobile app

Mobile app

Mobile app

Desktop/

Laptop

Desktop/

Laptop

Desktop/

Laptop

In branch

In branch

In branch

Telephone

Telephone

Telephone

Mail

Mail

Mail

Wearable

technology

Wearable

technology

Wearable

technology

83%

48%

37%

35%

28%

18%

Statistics derived from Capco’s core attitudinal survey; see Methodology for information about our supplementary survey. Percentages in this report might not total 100% due to rounding.

How attractive would you find an app that provided personalized financial insights?

41%

41%

Extremely attractive

Extremely attractive

Extremely

attractive

46%

46%

Attractive

Attractive

Attractive

13%

13%

Other

Other

Other

72%

72%

Would probably or definitely share more personal data to unlock personalized products

73%

73%

Of respondents are comfortable with AI guiding their financial decisions